AI in a Cloud Contact Centre

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Cloud contact centres are network-based services that provide a web-based alternative to traditional premises-based models. For instance, cloud contact centres are not restricted by a fixed geographic location; agents can be employed from around the world and simply need a computer, headset, and internet connection. As the popularity of cloud-based contact centres has proliferated, so … Read more

What is a Cloud Contact Centre?

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With the proliferation of technology in all aspects of our lives, businesses are being forced to change and adapt. Increasingly, businesses are moving from a reliance on traditional forms of infrastructure to new technologies and platforms to stay relevant in an ever-changing market. One significant way this is happening is through the introduction of cloud-based … Read more

Top Benefits of a Cloud Contact Centre

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Cloud contact centres are network-based services that enable you to handle customer interactions, provide customer service and take customer calls online through a web-accessible platform. CX Cloud, powered by Enghouse Interactive, is a cloud contact centre solution that helps businesses to maximise the value of their customer interactions. With CX Cloud, all interaction channels – … Read more