Steps to Creating a Cloud Call Centre
Articles

5 Steps to Creating a Cloud Call Centre for Your Business

A cloud call centre gives your business the ability to take customer calls and handle customer interactions entirely online via a web-accessible platform. With call centre technology accessed from virtually anywhere in the world, your business will no longer require expensive, maintenance-intensive physical infrastructure. With all the benefits associated with this technology clear, you’ll likely

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CX Cloud Partner, Enghouse Interactive Receives 2017 Cloud Computing Excellence Award

CX Cloud Partner, Enghouse Interactive Receives 2017 Cloud Computing Excellence Award CX Cloud strategic partner, Enghouse Interactive a leading developer of a comprehensive portfolio of contact centre software and services, today announced that its contact center as-a-service offering, Contact Centre: Service Provider (CCSP), has been awarded the 2017 Cloud Computing Excellence Award by Cloud Computing

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Contact Centre Team
Articles

Mistakes to Avoid When Using Cloud Contact Centre Technology

Mistakes to Avoid When Using Cloud Contact Centre Technology Cloud technology has transformed the industry by effectively removing the need for enterprises to own, operate and manage an on-site contact centre system. However, many contact centres are still not utilising the technology to its full potential. In this article, we will reveal the worst mistakes

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Male Call Centre Operator
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CX Cloud Base Platform, CCSP is the Most Used Cloud Contact Centre Platform

CX Cloud Base Platform, CCSP is the Most Used Cloud Contact Centre Platform According to the DMG 2015/2016 Cloud-Based Contact Centre Infrastructure (CCCI) report from DMG Consulting, CX Cloud strategic partner, Enghouse Interactive popular Contact Center: Service Provider (CCSP) solution is now the most widely used cloud contact centre platform in the world. It is

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