hosting your help desk in the cloud
Articles

Hosting Your Help Desk In The Cloud

If your business wants to provide the best possible level of customer service to your clients, you should certainly be looking at hosting your help desk in the cloud. With almost infinite scalability and flexibility, and reduced overheads, the cloud-based model offers myriad benefits to businesses of all sizes. Switching to cloud-based technology can significantly

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business case for cloud based contact centre
Articles

The Business Case for Cloud Based Contact Centres

Cloud-based contact centres are a network-based service that gives your business the ability to take customer calls and handle customer interactions entirely online via a web-accessible platform. They operate on a subscription model and provide services remotely to businesses. Businesses are increasingly beginning to adopt cloud-based contact centres because of the innovative and forward thinking

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cloud contact centre solution
Articles

The Features & Functionality a CX Cloud Contact Centre Solution Can Bring to Your Business

CX Cloud’s contact centre solution provides several useful features and functions that enable businesses to create flexible, secure and scalable work environments. A cloud-based contact centre allows businesses to provide customers with around-the-clock support, as well as fast and accurate solutions. This brilliant technology has proven to lead to more productive businesses, improved customer service

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Steps to Creating a Cloud Call Centre
Articles

5 Steps to Creating a Cloud Call Centre for Your Business

A cloud call centre gives your business the ability to take customer calls and handle customer interactions entirely online via a web-accessible platform. With call centre technology accessed from virtually anywhere in the world, your business will no longer require expensive, maintenance-intensive physical infrastructure. With all the benefits associated with this technology clear, you’ll likely

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Gold winners award with three stars to be awarded to the first place in a competition or championship standing on a pedestal against a blue_
News

CX Cloud Partner, Enghouse Interactive Receives 2017 Cloud Computing Excellence Award

CX Cloud Partner, Enghouse Interactive Receives 2017 Cloud Computing Excellence Award CX Cloud strategic partner, Enghouse Interactive a leading developer of a comprehensive portfolio of contact centre software and services, today announced that its contact center as-a-service offering, Contact Centre: Service Provider (CCSP), has been awarded the 2017 Cloud Computing Excellence Award by Cloud Computing

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Contact Centre Team
Articles

Mistakes to Avoid When Using Cloud Contact Centre Technology

Mistakes to Avoid When Using Cloud Contact Centre Technology Cloud technology has transformed the industry by effectively removing the need for enterprises to own, operate and manage an on-site contact centre system. However, many contact centres are still not utilising the technology to its full potential. In this article, we will reveal the worst mistakes

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