Two people looking at a tablet
Articles

How a Cloud Contact Centre Can Improve Business Continuity

The past year has highlighted—more than ever before—the importance for businesses to be agile and flexible in their approach to remote work. Interruptions to normal operations can be extremely costly within any industry, and it is vital that companies consider how to maintain business continuity during tumultuous times. In 2020, nearly a third of the

Read More »
Customer service employee with headset
Resources

How to Adapt to Evolving Customer Expectations

Quality customer service is an unambiguous expectation from consumers in the digital age. As experiences with Artificial Intelligence (AI) become more commonplace and expand into business communication portals, expectations on our human counterparts also increases. While nothing will ever beat the personal touch of an expert agent, 2020 has highlighted the need for companies to

Read More »
Smiling assistant using a headset
Resources

Why You Need A Cloud Contact Centre to Future Proof Your Business

In recent years, a growing number of businesses have moved away from traditional, premises-based contact centres in favour of a cloud-based approach. Research shows that 90% of organisations currently use some form of cloud computing in their operations. In addition, in 2019, some 60% of workloads run via the cloud (compared to 45% in 2018).

Read More »
Helpdesk
News

AI in a Cloud Contact Centre

Cloud contact centres are network-based services that provide a web-based alternative to traditional premises-based models. For instance, cloud contact centres are not restricted by a fixed geographic location; agents can be employed from around the world and simply need a computer, headset, and internet connection. As the popularity of cloud-based contact centres has proliferated, so

Read More »
Business man
News

The Ultimate Guide to Cloud Contact Centres: Our Top 7 Posts

There’s a lot of information available online when it comes to cloud contact centres. This makes it increasingly difficult to pinpoint information that is relevant to you and your business. So, we’ve compiled a summary of our top seven blog posts to create the ultimate guide to cloud contact centres. These posts will tell you

Read More »