How CX Cloud Can Maximise Your Contact Centre’s Potential

cloud contact centres

Agility and the speed to adapt has proven to be a critical business continuity factor over the past year. Cloud adoption – and cloud contact centres – accelerating faster than expected prior to the global COVID-19 pandemic. 2020 has highlighted more than ever the need to have an efficient and effective contact centre for customers … Read more

How a Cloud Contact Centre Can Improve Business Continuity

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The past year has highlighted—more than ever before—the importance for businesses to be agile and flexible in their approach to remote work. Interruptions to normal operations can be extremely costly within any industry, and it is vital that companies consider how to maintain business continuity during tumultuous times. In 2020, nearly a third of the … Read more

How Small and Medium Sized Businesses Can Get the Most Out of Cloud Contact Centres

Cloud Contact Centres

In light of the current coronavirus (COVID-19) pandemic, cloud contact centres can provide a seamless transition from an office arrangement to a remotely accessible and safe platform. CX Cloud, powered by Enghouse Interactive, offers cloud contact centre solutions to help businesses of all sizes enhance their customer service outputs and securely manage data. Small and … Read more

What is a Cloud Contact Centre?

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With the proliferation of technology in all aspects of our lives, businesses are being forced to change and adapt. Increasingly, businesses are moving from a reliance on traditional forms of infrastructure to new technologies and platforms to stay relevant in an ever-changing market. One significant way this is happening is through the introduction of cloud-based … Read more

Top Benefits of a Cloud Contact Centre

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Cloud contact centres are network-based services that enable you to handle customer interactions, provide customer service and take customer calls online through a web-accessible platform. CX Cloud, powered by Enghouse Interactive, is a cloud contact centre solution that helps businesses to maximise the value of their customer interactions. With CX Cloud, all interaction channels – … Read more

Hosting Your Help Desk In The Cloud

hosting your help desk in the cloud

If your business wants to provide the best possible level of customer service to your clients, you should certainly be looking at hosting your help desk in the cloud. With almost infinite scalability and flexibility, and reduced overheads, the cloud-based model offers myriad benefits to businesses of all sizes. Switching to cloud-based technology can significantly … Read more

The Business Case for Cloud Based Contact Centres

business case for cloud based contact centre

Cloud-based contact centres are a network-based service that gives your business the ability to take customer calls and handle customer interactions entirely online via a web-accessible platform. They operate on a subscription model and provide services remotely to businesses. Businesses are increasingly beginning to adopt cloud-based contact centres because of the innovative and forward thinking … Read more

The Features & Functionality a CX Cloud Contact Centre Solution Can Bring to Your Business

cloud contact centre solution

CX Cloud’s contact centre solution provides several useful features and functions that enable businesses to create flexible, secure and scalable work environments. A cloud-based contact centre allows businesses to provide customers with around-the-clock support, as well as fast and accurate solutions. This brilliant technology has proven to lead to more productive businesses, improved customer service … Read more

5 Steps to Creating a Cloud Call Centre for Your Business

Steps to Creating a Cloud Call Centre

A cloud call centre gives your business the ability to take customer calls and handle customer interactions entirely online via a web-accessible platform. With call centre technology accessed from virtually anywhere in the world, your business will no longer require expensive, maintenance-intensive physical infrastructure. With all the benefits associated with this technology clear, you’ll likely … Read more

Mistakes to Avoid When Using Cloud Contact Centre Technology

Contact Centre Team

Mistakes to Avoid When Using Cloud Contact Centre Technology Cloud technology has transformed the industry by effectively removing the need for enterprises to own, operate and manage an on-site contact centre system. However, many contact centres are still not utilising the technology to its full potential. In this article, we will reveal the worst mistakes … Read more