AI in a Cloud Contact Centre

Helpdesk

Cloud contact centres are network-based services that provide a web-based alternative to traditional premises-based models. For instance, cloud contact centres are not restricted by a fixed geographic location; agents can be employed from around the world and simply need a computer, headset, and internet connection. As the popularity of cloud-based contact centres has proliferated, so … Read more

What is a Cloud Contact Centre?

Businessman in blue suit working with digital vurtual screen

With the proliferation of technology in all aspects of our lives, businesses are being forced to change and adapt. Increasingly, businesses are moving from a reliance on traditional forms of infrastructure to new technologies and platforms to stay relevant in an ever-changing market. One significant way this is happening is through the introduction of cloud-based … Read more

Top Benefits of a Cloud Contact Centre

Person on laptop

Cloud contact centres are network-based services that enable you to handle customer interactions, provide customer service and take customer calls online through a web-accessible platform. CX Cloud, powered by Enghouse Interactive, is a cloud contact centre solution that helps businesses to maximise the value of their customer interactions. With CX Cloud, all interaction channels – … Read more

Hosting Your Help Desk In The Cloud

hosting your help desk in the cloud

If your business wants to provide the best possible level of customer service to your clients, you should certainly be looking at hosting your help desk in the cloud. With almost infinite scalability and flexibility, and reduced overheads, the cloud-based model offers myriad benefits to businesses of all sizes. Switching to cloud-based technology can significantly … Read more

The Business Case for Cloud Based Contact Centres

business case for cloud based contact centre

Cloud-based contact centres are a network-based service that gives your business the ability to take customer calls and handle customer interactions entirely online via a web-accessible platform. They operate on a subscription model and provide services remotely to businesses. Businesses are increasingly beginning to adopt cloud-based contact centres because of the innovative and forward thinking … Read more

The Features & Functionality a CX Cloud Contact Centre Solution Can Bring to Your Business

cloud contact centre solution

CX Cloud’s contact centre solution provides several useful features and functions that enable businesses to create flexible, secure and scalable work environments. A cloud-based contact centre allows businesses to provide customers with around-the-clock support, as well as fast and accurate solutions. This brilliant technology has proven to lead to more productive businesses, improved customer service … Read more

5 Steps to Creating a Cloud Call Centre for Your Business

Steps to Creating a Cloud Call Centre

A cloud call centre gives your business the ability to take customer calls and handle customer interactions entirely online via a web-accessible platform. With call centre technology accessed from virtually anywhere in the world, your business will no longer require expensive, maintenance-intensive physical infrastructure. With all the benefits associated with this technology clear, you’ll likely … Read more

CX Cloud Partner, Enghouse Interactive Receives 2017 Cloud Computing Excellence Award

Gold winners award with three stars to be awarded to the first place in a competition or championship standing on a pedestal against a blue_

CX Cloud Partner, Enghouse Interactive Receives 2017 Cloud Computing Excellence Award CX Cloud strategic partner, Enghouse Interactive a leading developer of a comprehensive portfolio of contact centre software and services, today announced that its contact center as-a-service offering, Contact Centre: Service Provider (CCSP), has been awarded the 2017 Cloud Computing Excellence Award by Cloud Computing … Read more