About Us

What we do

We are a leading provider of customer experience technology. Our technology is powered by Enghouse Interactive a global leader in Cloud solutions and is designed to help businesses maximise the value of their customer interactions. Using any form of digital or voice communication, our solution helps customer experience teams become more productive, leaving necessary time for proactive customer engagement. Our cloud contact centre solutions provide customers with the alternatives and flexibility they desire.

Learn how our solution can increase customer retention and acquisition by improving customer service, contact centre operations and better understanding the voice of the customer.

Our solution

CX Cloud supplies Cloud customer interaction management solutions that help organisations of all sizes, industries and complexity across Australia and New Zealand to improve their service, productivity and operational efficiency.

Our Cloud Contact Centre solution is powered by Enghouse Interactive CCSP, the first true cloud contact centre option on the market offering full multi-tenancy as standard. With its reputation for simple, fast deployment, flexible integration and rich feature set, CCSP is the most selected provider of cloud contact centre platforms to top-tier telcos worldwide.

Ultimately we enable organisations to classify and respond to customers in the way they want: quickly, efficiently and successfully, with minimal effort.

Our EcoSystem Partners

Enghouse Interactive, a subsidiary of Enghouse Systems Limited (TSX: ENGH), is a leading global provider of contact centre software and service solutions that deliver enhanced customer service and transform the contact centre from a cost centre into a powerful growth engine. Enghouse Interactive practices and solutions enable businesses to leverage meaningful, daily customer interactions to extract key insights used to deepen customer loyalty and uncover new opportunities to add value, profitably. Supporting over 10,000 customers, in 120+ countries, Enghouse Interactive works within any local regulatory environment and supports any telephony technology, whether deployed on premises or in the Cloud, ensuring that you can be reached by your customers – anytime, anywhere, and via any channel.

Enghouse Interactive’s integrated suite of solutions includes multi-channel contact centre, self-service, attendant operator consoles and workforce optimisation. This wide portfolio makes Enghouse uniquely able to offer customers and partners a complete, fully featured solution from a single vendor. Enghouse Interactive has been spear-heading the movement away from the traditional ‘bricks and mortar’ contact centre to a more virtual and cloud-based approach; its Cloud Contact Center solution was the first true cloud-based contact centre option on the market, offering full multi-tenancy as standard. With its reputation for simple, fast deployment, flexible integration and rich feature set, Enghouse’s Cloud Contact Center solution is the most selected offering of cloud-based contact centre platforms to top-tier telcos worldwide.

Voitec Pty LTD is a Software Distributor and Services business, specialising in Voice over IP Switchboard Attendant Consoles and Contact Centres. Voitec are a support network to System Integrators, providing specialised skills in this niche area. Allowing the Solution Providers to approach opportunities with the skill and know how, when they may not have the resources or the internal ability.

Voitec staff have years of experience helping Integrators with opportunities across many verticals, with a high focus on Health, Finance, Legal, Large Corporate and Global Multi Nationals. Voitec employees are spread across Melbourne and Sydney, though as a business we service and help clients right across Australia, New Zealand and Asia

Voitec works with select Vendors building channels and System Integrator relationships through Asia Pacific, including the key Markets of Singapore, Hong Kong, Australia, Malaysia, Indonesia and New Zealand. We are able to offer a local presence with skilled pre sales and support personal driving channel growth. With an established network of system integrators and local industry expertise we are your market entry specialist into Asia Pacific.